FREE DELIVERY ON ALL ORDERS WHEN YOU SPEND OVER £50.

FAQs

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Delivery

Where do you deliver?

We deliver to most UK Mainland addresses. For Deliveries to the Scottish Highlands and Isles please call us on 01258486004, or email brewery.shop@hall-woodhouse.co.uk to discuss delivery options

How much is delivery?

We offer FREE delivery to most UK Mainland addresses for orders over £50. Fees for Delivery are £5.95 for all orders below £50. Please proceed to the checkout to calculate the cost of delivery for your order.

How long will it take?

Normally, 3-5 days. But please note, orders are dispatched on working days only.  Any orders placed on non-working days or after 2pm will be accepted on the next available working day.

Who will deliver my items?

ParcelForce Worldwide are our nominated Courier Suppliers

What if I am out?

All deliveries will be delivered to your door or left in a safe place. We may ask for you to sign for your delivery and may ask for ID to verify age. If you are out when the courier arrives, the courier may leave a card with a contact number for you to call. In the event you are asked by a courier to re-arrange a delivery, you are responsible to arrange this delivery.

What if my order didn’t arrive?

Please contact us right away so we can investigate!

Via email: brewery.shop@hall-woodhouse.co.uk or telephone 01258 486004

Important, please note:

We do everything we can to meet the delivery times specified in this section. However, delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. We are unable to accept liability for any delays.

Returns and Refunds

How do returns work?

If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within seven days of the purchase. If no replacement is available, please see our standard returns policy below.

If there is a fault with your product within a reasonable time period (bearing in mind the shelf life of the products) following delivery (or other defect with your order), we will normally offer a prompt exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be:

  • in ‘as-new‘ condition;
  • complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please call or email in the first instance before returning the product to our shop.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund.

This returns policy does not affect your legal rights

Can I return a product?

Please note we will only accept returns for damaged or wrong orders.

Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way).  It should be returned with the original box, packing and accessories.

You will receive a full refund, and the cancellation is free of charge provided you pay for and arrange for it to be collected from the delivery address.

We cannot cancel your purchase if the goods were a special order to your specification.

Purchases

I don’t need to pay VAT, can you remove this?

Unfortunately as these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country.

There’s something wrong with my purchase, what should I do?

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, or. In the unlikely event that a product arrives damaged or faulty please e-contact us at brewery.shop@hall-woodhouse.co.uk or telephone 01258486004 .

I have a discount voucher, can I use it?

If the discount code has been issued by Badger Beers and is in date, yes you can.

If you have any queries regarding discount codes please contact us at brewery.shop@hall-woodhouse.co.uk

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JUST A SECOND...

Before you enter the world of Badger, we just want to check — are you of legal age to drink where you are? Please remember to drink responsibly.