FREE DELIVERY WHEN YOU SPEND OVER ÂŁ60

FAQs

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Delivery

Where do you deliver?

We deliver to most UK Mainland addresses. Unfortunately, our courier is unable to deliver to selected locations, including Northern Ireland (Belfast); Isle of Man; and Isles of Scilly (Truro); Aberdeen, Falkirk & Stirling, Outer Hebrides, Inverness, Kilmarnock, Kirkwall, Paisley, Perth and Lerwick.

How much is delivery?

We offer FREE delivery to most UK Mainland addresses for orders over ÂŁ60. Fees for Delivery are ÂŁ5.95 for all orders below ÂŁ60. Please proceed to the checkout to calculate the cost of delivery for your order.

How long will it take?

Orders are usually dispatched within 2 working days (as standard, we package orders on Monday, Wednesday and Friday). It should then take Parcelforce anywhere between 3-5 working days to deliver your parcel. Please allow up to 10 working days for your parcel to arrive before getting in touch.

Who will deliver my items?

ParcelForce Worldwide are our nominated Courier Suppliers

What if I am out?

All deliveries will be delivered to your door or left in a safe place. We may ask for you to sign for your delivery and may ask for ID to verify age. If you are out when the courier arrives, the courier may leave a card with a contact number for you to call. In the event you are asked by a courier to re-arrange a delivery, you are responsible to arrange this delivery.

What if my order didn’t arrive?

Please contact us right away so we can investigate!

Via email: [email protected]

Important, please note:

We do everything we can to meet the delivery times specified in this section. However, delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. We are unable to accept liability for any delays.

Returns and Refunds

How do returns work?

If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within seven days of the purchase. If no replacement is available, please see our standard returns policy below.

If there is a fault with your product within a reasonable time period (bearing in mind the shelf life of the products) following delivery (or other defect with your order), we will normally offer a prompt exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be:

  • in ‘as-new‘ condition;
  • complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please call or email in the first instance before returning the product to our shop.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund.

This returns policy does not affect your legal rights

Can I return a product?

Please note we will only accept returns for damaged or wrong orders.

Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way).  It should be returned with the original box, packing and accessories.

You will receive a full refund, and the cancellation is free of charge provided you pay for and arrange for it to be collected from the delivery address.

We cannot cancel your purchase if the goods were a special order to your specification.

Purchases

Why is the Golden Champion in a brown bottle now?

We made the decision to move away from the clear bottle as brown glass better protects the delicate flavours and aromas of the beer from the damaging effects of sunlight. In addition, brown glass is a significantly cheaper material than clear glass, so this change allows us to better control our production costs during these inflationary times and subsequently, the price we sell out to the supermarkets at.

Rest assured, there has been no change to the recipe or production method for the beer that you love and we hope you continue to enjoy a refreshing glass of Golden Champion for many years to come.

Why have your prices risen?

The brewing industry has faced a difficult year of rapidly rising prices across all areas of brewing including ingredients, packaging, and energy.

Due to these economic pressures, we have sadly had to make the difficult decision to raise our prices. This will allow us to continue to produce the great quality beer you know and love while delivering the same high standard of customer service we hold ourselves to.

I don’t need to pay VAT, can you remove this?

Unfortunately as these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country.

There’s something wrong with my purchase, what should I do?

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, or. In the unlikely event that a product arrives damaged or faulty please e-mail us at [email protected].

I have a discount voucher, can I use it?

If the discount code has been issued by Badger Beers and is in date, yes you can. Our discounts cannot be claimed in conjunction with other offers and cannot be used on sale items.

If you have any queries regarding discount codes, please contact us at [email protected]

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Before you enter the world of Badger, we just want to check — are you of legal age to drink where you are? Please remember to drink responsibly.