Frequently Asked Questions

We offer free delivery to most mainland UK addresses for orders over £60. Our flat rate delivery charge for all other UK mainland orders below £60 is £6.50. Please proceed to the checkout to calculate the cost of delivery for your order.

Not at the moment. We currently offer one standard delivery option, with orders typically arriving within 3-5 working days.

We're always looking at ways to improve our service, and offering additional delivery options is something we'd love to explore in the future.

Orders are usually dispatched within 3 working days. It should then take our courier anywhere between 3-5 working days to deliver to mainland England.

For all orders, please allow up to 10 working days for your parcel to arrive before getting in touch.

We deliver to all addresses in mainland Britain. Please see our shipping policy for further information.

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, or in the unlikely event that a product arrives damaged or faulty, please e-mail us at badger.direct@hall-woodhouse.co.uk. Please refer to our refund policy for further information.

Once an order has been placed, we're unable to make changes or guarantee cancellation. However, if you contact us immediately on badger.direct@hall-woodhouse.co.uk, we'll always do our best to help.

If we're unable to stop the order before it's dispatched, we usually recommend accepting delivery and returning the items in new, unused condition through our returns process. Please refer to our refunds policy for further information.

We use Royal Mail to deliver our orders. Once your parcel has been passed to Royal Mail, you'll receive tracking information directly from them, along with updates as your order makes its way to you.

Please contact us right away so we can investigate, by emailing: badger.direct@hall-woodhouse.co.uk

Important, please note: we do everything we can to meet the delivery times specified in this section. However, delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. We are unable to accept liability for any delays.

All deliveries will be delivered to your door and require a signature - the courier may ask for ID to verify your age. If you are out when the courier arrives, the courier may leave a card with a contact number for you to call. In the event you are asked by a courier to re-arrange a delivery, you are responsible to arrange this delivery.

For online purchases, you may have the right to cancel your order within 14 days of receiving your goods. If you tell us that you wish to cancel within that period, you should return the goods within 14 days of telling us.

Returned goods must be handled only as reasonably necessary to inspect them, unused, in original packaging and in saleable condition.

You will receive a full refund, and the cancellation is free of charge provided you pay for and arrange for it to be collected from the delivery address and your return matches the above criteria.

Please refer to our refunds policy for further information, and contact us on badger.direct@hall-woodhouse.co.uk to discuss your return.

If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available), as long as we are notified within seven days of the purchase. Note: the delivery charge will need to be covered by yourself in this instance. If no replacement is available, please see our standard returns policy.

If there is a fault with your product within a reasonable time period (bearing in mind the shelf life of the products) following delivery (or other defect with your order), we will normally offer a prompt exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be:

in 'as-new' condition;
complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund.

Please email badger.direct@hall-woodhouse.co.uk in the first instance to discuss your return before sending the product/s back to us.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Unfortunately, we don't currently have the option to sell or accept gift cards on our online shop.

If you're looking to treat someone to a visit to one of our Hall & Woodhouse pubs (where they can enjoy our beers on draught), gift cards can be purchased through the Hall & Woodhouse gift card website - Toggle, linked on our website.

Online shop gift cards are something we're exploring for the future, so watch this space!

While we don't currently offer pre-made gift packs due to shipping logistics, you can create your own mixed case using our Build Your Own Bundle option.

Choose from a range of Badger and Outland beers and build a case of 12 or 24 bottles/cans tailored to your taste - or someone else's.

We accept a range of secure payment options, including: Shop Pay, Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.

All available payment methods will be shown at checkout.

No. You can check out as a guest without creating an account.

Creating an account can make future purchases quicker and allow you to view your order history, but it's entirely optional.